Account Management:
Driving Retention & Growth
Discover your
learning path
Your Learning Path
10 Courses You'll Earn
1
Introduction to Account Management
Discover the fundamentals of account management, the competencies needed, and the optimal model and strategy for your organisation.
Renewal Management
Proactively manage the contract renewal process and handle non-renewals in a professional manner.
Upselling and Cross-selling
Identify and pursue upselling and cross-selling opportunities with existing customers.
Introduction to Communication for Sales
Improve your communication skills with stakeholders using the 7C's of communication.
Relationship Building in Sales
Account Management Planning
Collaborative Selling
Results and Performance Focused Collaborative Selling
Analytical and Critical Thinking in Sales
Always Be Learning
We've got the answers!